Privacy Policy

We only collect personal information that is reasonably necessary for us to run our online shop, create your custom jewellery and keepsakes, and fulfil your orders. Depending on how you interact with artncast.com, this may include:

• Contact Details: Name, billing/shipping address, email address, and telephone number.
• Transaction Details: Details regarding the products you purchase from us (payment processing is typically handled securely by third-party providers like Shopify, Stripe, or PayPal; we do not store your full credit card details).
• Custom Keepsake Details: Information, photographs, text, or special materials you provide to us to customise your jewellery or keepsakes.
• Website Usage Data: IP address, browser type, device information, and browsing behaviour collected via cookies and analytics tools when you visit our website.

We collect personal information directly from you whenever possible. This happens when you:

• Visit and browse artncast.com
• Create an account or place an order on our online shop
• Upload files, photos, or instructions for custom-made jewellery and keepsakes
• Subscribe to our newsletter or marketing updates
• Contact our customer support, social media pages, or email us directly

We collect and use your personal information for purposes including:

• Processing and fulfilling your online orders and delivering your jewellery/keepsakes
• Communicating with you about your order status, custom design proofs, or customer service queries
• Improving our website, products, and customer experience
• Sending you marketing communications, offers, or newsletters (only if you have opted in; you can opt out at any time)
• Complying with our legal obligations under Australian law (such as tax and record-keeping requirements)

We will not sell, trade, or rent your personal information to third parties.

To operate our e-commerce business efficiently, we may share your personal information with trusted third-party service providers, such as:

• E-commerce & Hosting Platforms: (e.g., Shopify or WooCommerce) to host our online shop.
• Payment Processors: (e.g., Stripe, PayPal, Afterpay) to securely process financial transactions.
• Shipping & Courier Partners: (e.g., Australia Post, Sendle) to deliver your parcels within Australia or internationally.
• IT and Marketing Service Providers: Who assist us in running our website or managing email newsletters.

Some of these third-party service providers may store data on servers located outside of Australia (such as the United States or Europe). Where we disclose data overseas, we take reasonable steps to ensure that third parties maintain appropriate data protection and security standards.

We take the security of your personal information seriously. We hold your data in secure electronic environments and use administrative, technical, and physical safeguards (such as SSL encryption on our website) to protect it against misuse, interference, loss, unauthorised access, modification, or disclosure.

When your personal information is no longer needed for any purpose for which it was collected, we will take reasonable steps to securely destroy or permanently de-identify it.

You have the right to request access to the personal information we hold about you, and to ask for it to be corrected if you believe it is inaccurate, out-of-date, incomplete, or misleading.

To make an access or correction request, please contact us using the details below. We may require you to verify your identity before processing your request.

Our website uses cookies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. You can choose to disable cookies through your web browser settings, though this may impact certain features or functionality on artncast.com.

If you have any questions, concerns, or complaints about how we handle your personal information, or if you believe we have breached the Australian Privacy Principles, please contact us at:

We take all privacy complaints seriously and will respond to your query within a reasonable timeframe. If you are unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.