Refund & Returns Policy

We offer a 14-day change-of-mind return period for eligible standard, non-custom products.

The 14-day period begins when you receive the product.

To be eligible for a change-of-mind return:

• The product must be unused
• The product must not be damaged, altered or worn
• The product must be returned in substantially its original condition
• You must contact Art N Cast before returning the product

The customer is responsible for return postage and any reasonable costs associated with returning the product for a change-of-mind return.

Once the returned product has been received and inspected, Art N Cast will determine whether it meets the return requirements.

If approved, the refund will generally be made to the original payment method.

Original shipping costs are generally not refundable for change-of-mind returns.

Custom, personalised and made-to-order products are generally not eligible for change-of-mind returns or refunds once production has commenced.

This includes products made or modified specifically for you, including:

• Fingerprint jewellery
• Hand or foot impression jewellery
• Custom hand or foot keepsakes
• Engraved jewellery
• Memorial products
• Products made from customer-supplied impressions or scans
• Products made to specified measurements or dimensions
• Personalised names, dates or messages
• Other individually customised products

This does not affect your rights under the Australian Consumer Law where a product is faulty, not as described, unsuitable for a disclosed purpose, or otherwise fails to meet a consumer guarantee.

Where a product is made using a customer-supplied impression, mould, photograph, scan, 3D file, measurement or other material, the quality and characteristics of the finished product may depend on the material supplied.

A refund will generally not be available simply because the customer is dissatisfied with an outcome that accurately reflects the material, information or measurements supplied by the customer.

Where Art N Cast determines that a product has a manufacturing defect or that the product does not comply with applicable consumer guarantees, your rights under Australian Consumer Law will apply.

If you believe your product:

• Has a manufacturing defect
• Has been damaged before delivery
• Is significantly different from the product ordered
• Contains an error made by Art N Cast
• Otherwise does not meet a consumer guarantee

please contact us as soon as reasonably possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs where appropriate

We may ask you to return the product so that it can be inspected.

Depending on the circumstances and your rights under the Australian Consumer Law, we may provide an appropriate remedy such as:

• Repair
• Replacement
• Refund
• Another remedy required by law

The appropriate remedy depends on the nature and severity of the issue and the requirements of applicable law.

Art N Cast is not responsible for damage caused after delivery by:

• Accidental damage
• Misuse
• Neglect
• Impact
• Improper handling
• Unsuitable chemicals or substances
• Unauthorised repairs or alterations
• Normal wear and tear
• Failure to follow reasonable jewellery or product-care instructions

This does not affect any rights you may have where the underlying problem is a manufacturing defect or failure to meet a consumer guarantee.

Repair work is assessed individually.

Where a repair is covered by an Art N Cast repair warranty, the warranty applies only to the repair work performed and does not generally cover unrelated parts of the jewellery.

Jewellery may contain pre-existing weaknesses, damage, fatigue, porosity, contamination or unsuitable materials that may not be visible before repair.

If additional work is required, Art N Cast may contact you for approval before proceeding where reasonably practicable.

Nothing in this section limits rights that cannot legally be excluded.

Standard Products

Orders for standard products may generally be cancelled before dispatch where Art N Cast has not already incurred non-recoverable costs.

Custom Products

Once production of a custom product has commenced, cancellation may result in Art N Cast retaining or deducting reasonable amounts representing work already performed and costs already incurred or reasonably unrecoverable, to the extent permitted by law.

If a refund is required under the Australian Consumer Law, the legally required remedy will be provided.

Before sending any product back, please contact Art N Cast.

We will provide return instructions where a return is required or approved.

Please do not send products to Art N Cast without first contacting us.

The customer is responsible for safely packaging returned products.

Where a return is required because of a fault, incorrect product or other issue for which Art N Cast is responsible, Art N Cast will deal with return costs in accordance with applicable law.

Where a refund is approved, refunds will generally be made to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Art N Cast cannot control delays imposed by banks, card providers or payment processors after a refund has been processed.

Sale and discounted products are subject to the same consumer rights as other products.

A product being sold at a discounted price does not remove or reduce any rights available under the Australian Consumer Law.

Change-of-mind returns for discounted products remain subject to the conditions applying to the relevant product.

Art N Cast does not generally offer exchanges for custom or personalised products.

For eligible standard products, an exchange may be considered where the product meets the requirements of our change-of-mind return policy.

Where a product is faulty or otherwise covered by Australian Consumer Law, the applicable statutory remedy will apply.

Because each custom product may be produced from unique customer material, reasonable variations may occur.

These may include differences in:

• Colour
• Texture
• Finish
• Dimensions
• Thickness
• Weight
• Impression detail
• The appearance of the final cast or reproduction

Such variations do not automatically constitute a defect.

Where you are provided with a design, engraving or other preview for approval, you are responsible for checking the supplied details before production, including names, dates, spelling, measurements and other personalised information.

If you have a question about a return, refund, cancellation or product issue, please contact us before returning your item.